Terms of Service

1. What Arettic does

Arettic is a marketplace of data tools for AI agents. Your agent asks which tool works for a task (free), runs it through one key, and we check the result against the published pass rule for its task type. Only a result that passes is charged.

Every tool runs on a third-party provider named on its tool page. We resell the provider's service, so its terms apply to its results as well as ours. We can add, pause or remove tools at any time. A paused tool returns tool_paused; with fallback: true we run the best other tool for the task, never for more than the paused one would have cost (or your max_price).

Test keys (sk_test_) call mock providers and never spend credits: test mode is free.

2. Accounts, keys and agents

You sign in with a one-time email link or with Google. Only owners approve purchases, make org keys and ask for data deletion.

Keys are shown once and stored as hashes. Every call made with a key counts as yours until you revoke it, which is instant. You can limit a key to an IP allowlist. If we believe a key has leaked, we may revoke all your keys and email your owners; we never issue or hold the replacements.

Each agent has a monthly budget ($50 by default) and an approval threshold ($20 by default); a purchase over either waits up to 24 hours for an owner's approval. We enforce both; an agent can't raise them.

3. Credits

You buy prepaid credits: 1 credit = $0.001, in packs of $10, $50, $100, $500, in US dollars, sales tax included, each with a receipt.

Credits are prepaid service for our catalog, not money: no transfer to another org, no cash-out, no refund except where the law requires one. Paid credits expire 12 months after the top-up that bought them, oldest first; owners are emailed when credits are within 30 days of expiring. A top-up that is refunded or charged back loses the credits it bought; if they were already spent, the org is blocked until it's settled.

Trial credits ($1 when you sign up, $10 after a demo call) are spent first, expire after 30 days and are never refunded. One trial per phone number, email domain (per address for free-mail domains) and card; a second is removed. Until an org has paid, it can spend at most 250 credits an hour.

Pro costs $149 a month or $1,490 a year (two months free) and includes 180,000 credits a month; Scale costs $499 a month or $4,990 a year (two months free) and includes 600,000. Unused monthly plan credits roll over one month; a yearly plan gets all twelve months of credits at once, valid for 12 months, with no rollover; plan credits are spent before other credits and are never refunded. Pro and Scale renew each period until you cancel; cancelling keeps the plan until the paid period ends. Moving between Pro and Scale, or between monthly and yearly, takes effect at once, and the difference for the rest of the period is charged or credited straight away. Max is priced per contract (contact us), agreed separately and set up by us; its invoices are paid by bank transfer. Auto-reload is opt-in: when your paid balance falls below the threshold you set, we charge your saved card for the credit pack you chose, tax included, with a receipt. A declined charge is tried up to 3 times in all; then, or at once if the card can't be charged again, auto-reload switches off and we email the owners. [Subscription refund terms: to be drafted.]

4. You pay only for results that pass

Each result is checked against the published pass rule for its task type; the rule's version is on the receipt. Pass: the held credits are captured and the full result returned. Fail: the hold is released and you get the reason, not the data. A web search with fewer results than asked is charged pro rata. Invalid input is rejected free before any provider call; provider errors and timeouts are never charged.

Each task has one price per passed result for your plan, whichever tool does the work (premium tools keep their own), shown on /prices and on each tool's page. Prices can change daily as providers change theirs; the price that applies is in each answer before you're charged, and max_price caps what a request can cost.

Two exceptions. So failed calls can't be used to get provider results free: if your fail rate on a tool is over 2× other customers' (or over half, where nobody else fails) across 200 or more calls, that tool is charged per call, pass or fail, at a per-call rate never above its price per result, never for provider errors; we email your owners, review after 30 days or 200 more calls, and lift it when your rate is back in line. And private benchmarks: Pro includes 500 calls a month and Scale 2500; calls beyond that, and every call on Pay as you go, are charged per call, pass or fail, at a per-call rate never above the tool's price per result, because we pay the provider either way.

5. Receipts and disputes

Every purchase ends in a receipt that can't be edited: what was asked (as a hash), the tool, the check and its version, the result's hash, and what was charged and refunded. Receipts export as CSV and JSON.

If a charged result is wrong, dispute it within 7 days with a reason and any evidence. We decide within 48 hours against the stored copy; if we don't, the dispute is upheld. An upheld dispute refunds the charge to your credits, never in cash, and counts against the tool's score. At most 100 disputes can be open per org. Test-mode purchases cost nothing and can't be disputed.

6. Acceptable use

Use Arettic only for lawful purposes and as the providers' terms allow. You are responsible for having a lawful basis to look people up and for what you do with the results.

Bulk collection of a company's staff isn't allowed: at most 500 people lookups (find_verified_email, enrich_person, verify_email) per company domain per org per day; providers may cap calls per org per day too. Every refusal is recorded and reviewed.

For abuse, fraud, non-payment or a blocked card we may block an org (its keys stop) or freeze its credits (purchases decline; sign-in and reads still work), and remove trial credits obtained twice. [Notice and appeal: to be decided.]

7. Limits and availability

Rate limits: public data 120 requests a minute per IP, waitlist 10 an hour, sign-in emails 20 an hour, agent keys 600 a minute each and all of an org's agents together 1,200 (Pay as you go), 3,000 (Pro), 6,000 (Scale), 12,000 (Max), org endpoints 300 a minute. A batch has up to 1,000 inputs; over 25 it runs as a job for up to 2 hours, and items not run by then expire uncharged. Plan limits (seats, lookups a day, requests a minute) are enforced on our side; agents are unlimited.

A tool is paused automatically when over 20% of its calls in an hour are provider errors, or it loses money over a day (20 calls or more); the status page lists incidents. A 99.9% uptime commitment comes with Max only; see Service level.

8. Service level (Max)

On Max we commit to 99.9% monthly uptime for the API (which serves execute, recommend and MCP). Uptime is measured every minute by our checks, which the status page shows, together with outages we confirm there; a minute counts as down when the API doesn't answer or can't reach its database.

Not counted as downtime: maintenance announced on the status page at least 48 hours ahead (at most 4 hours a month); a data provider's failure or slowness (those calls are never charged, and fallback can route around them); problems caused by your systems, keys or network; test mode; and events beyond our reasonable control.

If monthly uptime falls short, you get service credits on that month's Max fee: 10% below 99.9%, 25% below 99.0%, 50% below 95.0%. Ask by email within 30 days of the month's end. Credits come off your next invoice, can't be paid out, and are your sole remedy for downtime.

9. Your data

Each purchase's input and result are stored encrypted with your org's own key for 7 days (scores, disputes, the weekly audit), then deleted; an item under dispute is kept until decided, at most 48 hours more. A deletion request removes them within 24 hours; hashes, receipts and billing records stay. We never share data between customers, cache it for others or use it to train models. Details: the privacy policy.

10. Scores, reports and provider plans

Scores, the formula, benchmark reports and the public data endpoints are open under CC BY 4.0 with attribution. Tools are ranked by score, then price; whether we sell a tool never changes its rank. A provider claims its listing with evidence we verify by hand (one org per provider) and can buy analytics (Free: $0; Insights: $199 a month; Pro: $999 a month); paying never changes a score, rank or routing decision.

11. Taxes and invoices

Prices are in USD and include sales tax. Card payments are taken by our payment provider as merchant of record: it works out and pays the sales tax for your country (GST, VAT or sales tax) out of the price, and issues the receipt. Max invoices paid by bank transfer show Indian GST at 18% where it applies; supplies outside India are zero-rated exports under LUT. The billing name, address, country and tax ID you enter are used on receipts and invoices, so keep them correct. Other taxes are yours. [Tax terms: confirm with the CA.]

12. Liability

[To be drafted by counsel.] Intent: results come from third-party providers and are guaranteed only by the pass check and the dispute process; our liability is limited to what you paid us in the 12 months before the claim; nothing excludes liability the law doesn't let us exclude.

13. Changes and ending

We may change these terms; the date at the top changes and owners are emailed [notice period: to be decided]. You can stop at any time: revoke your keys and, if you want, ask for deletion. Unused credits aren't refunded on closure, except where the law requires it. Questions: [email protected].

14. Governing law

[To be decided: governing law, and courts or arbitration.]